Subscriber Exchange: Support, bugs and difficulties using Meta-Defense

Despite our commitment to providing a quality Meta-Defense service, it happens that malfunctions, or difficulties of use, hamper your user experience as a subscriber. This section allows you to report them, so that we can remedy them as quickly as possible. Before posting a message, make sure the topic is not already covered in the Frequently Asked Questions section.

20 responses to “Subscriber Exchange: Support, bugs and difficulties using Meta-Defense”

  1. Avatar of Philippe Parmantier
    Philippe Parmantier

    Hello, I have a connection problem, despite my subscription the codes are not taken into account. I know it is a cache problem. But I do not want to separate myself from the cache history. What to do in this case. This is the only place where I have a problem on this point. Suddenly I have to change browser which is not convenient. Thank you

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      Hello
      This will fix itself over time. Your browser cache will simply clear out and make way for new data. Chrome and Firefox are especially annoying with their cache. In the meantime, I recommend using a private browsing window on your browser to log in. This will keep your browsing history intact, but you will have a clean environment without this window.

  2. Avatar of Cédric Marcos-Castro
    Cédric Marcos-Castro

    Ok, thanks.
    It's done, I have resumed a monthly subscription.
    Have a good day!

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      Perfect )
      Thank you for your loyalty !
      Have a nice day too

  3. Avatar of Cédric Marcos-Castro
    Cédric Marcos-Castro

    Bonsoir
    Yes, I tried to subscribe monthly but it seemed like it didn't work.
    So, what should I do??

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      You can simply resume a subscription directly. You no longer have an active subscription so you can resume a weekly subscription if you wish.

  4. Avatar of Cédric Marcos-Castro
    Cédric Marcos-Castro

    Hello,
    I can only read 25% of the articles. I cleared the cache but the problem persists...
    What to do?

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      Hello
      I see strange behavior on your account. It seems that on August 21, you abandoned a subscription change procedure, for a monthly subscription. I don't know why, this canceled your current weekly subscription. It was therefore not renewed today. Did you cancel your subscription yourself before trying the monthly subscription process?
      In any case, having no longer been billed from the 20th, it is normal that you no longer have access to the articles. On the other hand, I would like to know if it is a bug (unsolicited cancellation), or a false manipulation?
      Thank you

  5. Avatar of Jacques Delory
    Jacques Delory

    Hello, like a month ago, I can't connect even though I've been a subscriber since July 22.
    Can you fix this?

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      Hello
      If you can post a message, you are connected. It's definitely a problem with your browser's cache. Empty it and everything should be back to normal.

  6. Avatar of Jean-Emmanuel DEL PIANO
    Jean-Emmanuel DEL PIANO

    Hello,
    I have the same problem as Didier Hoareau in this article, and despite clearing the cache the problem persists...
    Thank you for your help.

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      Because I'm a quiche)) there you go, it's fixed)

      1. Avatar of Jean-Emmanuel DEL PIANO
        Jean-Emmanuel DEL PIANO

        Thank you so much ! 🙂

      2. Avatar of Didier Hoareau
        Didier Hoareau

        Thanks, it’s much better now, I see the whole article :)

  7. Avatar of Didier Hoareau
    Didier Hoareau

    Hello,

    I subscribed a short time ago and for now I can see the latest articles in full. Except the article on “Nuclear weapons: the future South Korean defense minister does not exclude any option” from 20/08. It tells me to subscribe even though I am subscribed and connected (in fact the comment is made while connected).
    Can you do something?

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      It's a browser cache issue. Clear your browser cache (or delete then reinstall the application), this should resolve the problem;

  8. Avatar of jean coail
    denim jeans

    thank you for your quick response, ceal is not serious in itself
    good weekend

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      the publisher promised me it would be removed today

  9. Avatar of jean coail
    denim jeans

    Hello, since this week I have had advertisements appearing on all the photos of the articles! I thought that with my subscription I was exempt from ads, which were annoying by the way. thank you for your response
    jean

    1. Fabrice's avatar Wolf
      Fabrice Wolf

      There was an error at the management level. This was supposed to be removed on Wednesday evening, but it was not done. It will be done tomorrow morning, logically.

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